[{"data":1,"prerenderedAt":118},["ShallowReactive",2],{"$fJaXxYUzRCSUCglOO0HY1sDQdhu4vV4X3oaG-OVNkbmg":3,"$fcN1oEJrLvv3oAsyh-Z-p9HXoe26O4OpfRhGzBllU8Fc":30},{"job":4},{"id":5,"applyToken":6,"slug":7,"title":8,"companyname":9,"companylogo":10,"companyIndustry":11,"city":12,"country":13,"applicantCountries":14,"applicantStates":15,"remote":16,"employmentType":17,"department":19,"content_html":20,"content_text":21,"years":22,"createdAt":23,"updatedAtISO":24,"postedAtISO":25,"validThroughISO":26,"active":27,"hasSalary":16,"salaryMin":22,"salaryMax":22,"currency":28,"isPaid":16,"schema":29},"d5ae4c439b19860675439ed7689d8021b7408713f121850f3aaf971c3773a670","0f246656f11ee3a4fa80411f16cb49a018f80dc522753778b1926429bc17e5eb","pricing-strategy-and-operations-at-sierra-a9643440ef","GTM Operations, Pricing","Sierra","https://cdn.jobboardwise.com/logo/sierra.ai","Software Development","London","United Kingdom",[],[],false,[18],"Full-time","Operations","\u003Ch2>\u003Cstrong>About us\u003C/strong>\u003C/h2>\u003Cp>Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.\u003C/p>\u003Cp>We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.\u003C/p>\u003Cp>Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.\u003C/p>\u003Ch2>\u003Cstrong>What you’ll do\u003C/strong>\u003C/h2>\u003Cp>We're looking for a pricing strategist to join our GTM operations team. You'll work with our sales team to develop and deliver pricing proposals and ROI case studies for customers, and to help them execute deals. You'll also collaborate with product, marketing, and operations teams to define our overall pricing and packaging strategy.\u003C/p>\u003Ch2>\u003Cstrong>What you’ll bring\u003C/strong>\u003C/h2>\u003Cul>\u003Cli>\u003Cp>4+ years of experience in consulting, banking, strategy, or business operations. Startup experience in a similar GTM operations role, specifically SaaS pricing, sales, marketing, and operations strongly preferred.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience negotiating complex customer partnerships\u003C/p>\u003C/li>\u003Cli>\u003Cp>Familiarity with navigating sales cycles\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong understanding of developing GTM operations using data-driven decision-making\u003C/p>\u003C/li>\u003Cli>\u003Cp>Degree in Business Administration, Finance, or related field, or equivalent professional experience\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>Even better…\u003C/strong>\u003C/h2>\u003Cul>\u003Cli>\u003Cp>Experience in partnerships, business development, and value engineering roles\u003C/p>\u003C/li>\u003Cli>\u003Cp>Familiarity with AI or conversational AI technologies\u003C/p>\u003C/li>\u003Cli>\u003Cp>Previous 0-1 startup or fast-paced high-growth environment experience\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>Our values\u003C/strong>\u003C/h2>\u003Cul>\u003Cli>\u003Cp>\u003Cstrong>Trust: \u003C/strong>We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Customer Obsession: \u003C/strong>We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Craftsmanship: \u003C/strong>We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Intensity: \u003C/strong>We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Family: \u003C/strong>We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>What we offer\u003C/strong>\u003C/h2>\u003Cp>We want our benefits to reflect our values and offer the following to full-time employees:\u003C/p>\u003Cul>\u003Cli>\u003Cp>Flexible (unlimited) paid time off\u003C/p>\u003C/li>\u003Cli>\u003Cp>Medical, dental, and vision benefits for you and your family\u003C/p>\u003C/li>\u003Cli>\u003Cp>Life insurance and disability benefits\u003C/p>\u003C/li>\u003Cli>\u003Cp>Retirement plan dependent on country of employment\u003C/p>\u003C/li>\u003Cli>\u003Cp>Parental leave\u003C/p>\u003C/li>\u003Cli>\u003Cp>Fertility and family building benefits through Carrot\u003C/p>\u003C/li>\u003Cli>\u003Cp>Lunch, as well as delicious snacks and coffee to keep you energized \u003C/p>\u003C/li>\u003Cli>\u003Cp>Discretionary benefit stipend giving people the ability to spend where it matters most\u003C/p>\u003C/li>\u003Cli>\u003Cp>Free alphorn lessons\u003C/p>\u003C/li>\u003C/ul>\u003Cp>These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.\u003C/p>\u003Ch2>\u003Cstrong>Be you, with us\u003C/strong>\u003C/h2>\u003Cp>We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.\u003C/p>","About us Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you’ll do We're looking for a pricing strategist to join our GTM operations team. You'll work with our sales team to develop and deliver pricing proposals and ROI case studies for customers, and to help them execute deals. You'll also collaborate with product, marketing, and operations teams to define our overall pricing and packaging strategy. What you’ll bring 4+ years of experience in consulting, banking, strategy, or business operations. Startup experience in a similar GTM operations role, specifically SaaS pricing, sales, marketing, and operations strongly preferred. Experience negotiating complex customer partnerships Familiarity with navigating sales cycles Strong understanding of developing GTM operations using data-driven decision-making Degree in Business Administration, Finance, or related field, or equivalent professional experience Even better… Experience in partnerships, business development, and value engineering roles Familiarity with AI or conversational AI technologies Previous 0-1 startup or fast-paced high-growth environment experience Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full-time employees: Flexible (unlimited) paid time off Medical, dental, and vision benefits for you and your family Life insurance and disability benefits Retirement plan dependent on country of employment Parental leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary benefit stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.",0,1789486411000,"2026-10-17 01:46:24","2026-09-14T11:19:33.297+00:00","",true,"GBP",{"jsonldValid":16,"jsonld":26},{"jobs":31},[32,46,63,73,85,99],{"id":33,"applyToken":34,"slug":35,"title":36,"companyname":9,"companylogo":10,"companyIndustry":11,"city":12,"country":13,"applicantCountries":37,"applicantStates":38,"remote":16,"employmentType":39,"department":19,"content_html":40,"content_text":41,"years":22,"createdAt":42,"updatedAtISO":43,"postedAtISO":44,"validThroughISO":26,"active":27,"hasSalary":16,"salaryMin":22,"salaryMax":22,"currency":28,"isPaid":16,"schema":45},"b9a1545615314bea35bfaefca6eb7dcf18c8ba24bfc19fd6a5a14350ecbf96d8","116fb9d6c0a5a75f44e3d45f1c49204d79a32d5f6908c8d82541271dd9f1a676","gtm-operations-agent-development-london-at-sierra-8a0960592b","GTM Operations, Agent Development (London)",[],[],[18],"\u003Ch2>\u003Cstrong>About us\u003C/strong>\u003C/h2>\u003Cp>Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.\u003C/p>\u003Cp>We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.\u003C/p>\u003Cp>Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.\u003C/p>\u003Ch2>\u003Cstrong>What you’ll do\u003C/strong>\u003C/h2>\u003Cul>\u003Cli>\u003Cp>Support the business of Agent Development: Serve as the strategy and operations partner to Agent Dev leadership, and bring the same operational rigor to Agent Dev that powers our Sales organization.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Stand up the operating cadence: Partner with Agent Dev leaders to provide clear visibility into business health, including pipeline, deployment progress, utilization, expansion opportunities, and risks.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Operationalize best practices for enterprise agent deployment: Help define and scale the playbook for how Sierra builds, evaluates, launches, and expands AI agents at large enterprises.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Drive account expansion strategy: Work closely with account teams to identify whitespace, prioritize expansion opportunities, and build repeatable motions that convert post-sale momentum into durable revenue growth.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Turn insight into action: Analyze complex datasets and translate findings into clear, executive-ready recommendations that drive high leverage decisions.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Build internal tooling with AI: Leverage AI-native tools such as Claude Code, Cursor, and Codex to build lightweight internal systems, automate workflows, and create operational leverage across Agent Dev.\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>What you’ll bring\u003C/strong>\u003C/h2>\u003Cul>\u003Cli>\u003Cp>5-7 years of experience in management consulting, investment banking, private equity, or strategy and operations at top-tier technology companies.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong analytical rigor with the ability to work with large datasets and translate analysis into executive-ready insights and clear business actions.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Demonstrated experience supporting sales, post-sales, or commercial teams in a strategy and operations capacity.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Comfort with ambiguity and fast-changing environments, with the ability to independently structure complex problems and drive them to resolution.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Commercial instinct and business judgment, with a clear understanding of how enterprise technology products are landed, deployed, and expanded.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong communication skills, with the ability to influence senior stakeholders and act as a trusted advisor.\u003C/p>\u003C/li>\u003Cli>\u003Cp>A growth mindset, coachability, and willingness to roll up your sleeves. No task is too small if it helps the team win.\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>Even better...\u003C/strong>\u003C/h2>\u003Cul>\u003Cli>\u003Cp>Technical fluency and coding comfort: You have built apps or internal tools before and can confidently use AI coding tools such as Claude Code, Cursor, or Codex to create production-ready internal solutions.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Previous 0-1 operating experience at a growth stage technology company.\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>Our values\u003C/strong>\u003C/h2>\u003Cul>\u003Cli>\u003Cp>\u003Cstrong>Trust: \u003C/strong>We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Customer Obsession: \u003C/strong>We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Craftsmanship: \u003C/strong>We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Intensity: \u003C/strong>We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Family: \u003C/strong>We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>What we offer\u003C/strong>\u003C/h2>\u003Cp>We want our benefits to reflect our values and offer the following to full-time employees:\u003C/p>\u003Cul>\u003Cli>\u003Cp>Flexible (unlimited) paid time off\u003C/p>\u003C/li>\u003Cli>\u003Cp>Medical, dental, and vision benefits for you and your family\u003C/p>\u003C/li>\u003Cli>\u003Cp>Life insurance and disability benefits\u003C/p>\u003C/li>\u003Cli>\u003Cp>Retirement plan dependent on country of employment\u003C/p>\u003C/li>\u003Cli>\u003Cp>Parental leave\u003C/p>\u003C/li>\u003Cli>\u003Cp>Fertility and family building benefits through Carrot\u003C/p>\u003C/li>\u003Cli>\u003Cp>Lunch, as well as delicious snacks and coffee to keep you energized \u003C/p>\u003C/li>\u003Cli>\u003Cp>Discretionary benefit stipend giving people the ability to spend where it matters most\u003C/p>\u003C/li>\u003Cli>\u003Cp>Free alphorn lessons\u003C/p>\u003C/li>\u003C/ul>\u003Cp>These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.\u003C/p>\u003Ch2>\u003Cstrong>Be you, with us\u003C/strong>\u003C/h2>\u003Cp>We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.\u003C/p>","About us Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you’ll do Support the business of Agent Development: Serve as the strategy and operations partner to Agent Dev leadership, and bring the same operational rigor to Agent Dev that powers our Sales organization. Stand up the operating cadence: Partner with Agent Dev leaders to provide clear visibility into business health, including pipeline, deployment progress, utilization, expansion opportunities, and risks. Operationalize best practices for enterprise agent deployment: Help define and scale the playbook for how Sierra builds, evaluates, launches, and expands AI agents at large enterprises. Drive account expansion strategy: Work closely with account teams to identify whitespace, prioritize expansion opportunities, and build repeatable motions that convert post-sale momentum into durable revenue growth. Turn insight into action: Analyze complex datasets and translate findings into clear, executive-ready recommendations that drive high leverage decisions. Build internal tooling with AI: Leverage AI-native tools such as Claude Code, Cursor, and Codex to build lightweight internal systems, automate workflows, and create operational leverage across Agent Dev. What you’ll bring 5-7 years of experience in management consulting, investment banking, private equity, or strategy and operations at top-tier technology companies. Strong analytical rigor with the ability to work with large datasets and translate analysis into executive-ready insights and clear business actions. Demonstrated experience supporting sales, post-sales, or commercial teams in a strategy and operations capacity. Comfort with ambiguity and fast-changing environments, with the ability to independently structure complex problems and drive them to resolution. Commercial instinct and business judgment, with a clear understanding of how enterprise technology products are landed, deployed, and expanded. Strong communication skills, with the ability to influence senior stakeholders and act as a trusted advisor. A growth mindset, coachability, and willingness to roll up your sleeves. No task is too small if it helps the team win. Even better... Technical fluency and coding comfort: You have built apps or internal tools before and can confidently use AI coding tools such as Claude Code, Cursor, or Codex to create production-ready internal solutions. Previous 0-1 operating experience at a growth stage technology company. Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full-time employees: Flexible (unlimited) paid time off Medical, dental, and vision benefits for you and your family Life insurance and disability benefits Retirement plan dependent on country of employment Parental leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary benefit stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.",1788848774000,"2026-10-06 19:20:22","2026-09-02T21:42:11.259+00:00",{"jsonldValid":16,"jsonld":26},{"id":47,"applyToken":48,"slug":49,"title":50,"companyname":9,"companylogo":10,"companyIndustry":11,"city":51,"country":52,"applicantCountries":53,"applicantStates":54,"remote":16,"employmentType":55,"department":56,"content_html":57,"content_text":58,"years":22,"createdAt":59,"updatedAtISO":43,"postedAtISO":60,"validThroughISO":26,"active":27,"hasSalary":16,"salaryMin":22,"salaryMax":22,"currency":61,"isPaid":16,"schema":62},"ffb42d251d8cb6e6f079c3d56e82f2d05136edda07809d2abeb2649de2f3d11d","35f473a766d9fd75893c51312b2fa19688d1c28610922ea4672c2ed1f8db46d5","gtm-engineer-at-sierra-39be94e3cb","GTM Engineer","San Francisco","United States",[],[],[18],"Engineering","\u003Ch2>\u003Cstrong>About us\u003C/strong>\u003C/h2>\u003Cp>Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.\u003C/p>\u003Cp>We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.\u003C/p>\u003Cp>Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.\u003C/p>\u003Ch2>What you'll do\u003C/h2>\u003Cul>\u003Cli>\u003Cp>Implement Go-to-Market software for our marketing, sales, and agent development teams\u003C/p>\u003C/li>\u003Cli>\u003Cp>Design and build the automated workflows, integrations, and AI-powered systems that turn signal into pipeline, across enrichment, scoring, routing, and outbound activation\u003C/p>\u003C/li>\u003Cli>\u003Cp>Own our enrichment infrastructure end-to-end: the pipelines that take a new signup, demo request, or event attendee list and return a fully enriched, scored, Salesforce-upserted record across Clay, ZoomInfo, Cognism, and LLM-powered sources\u003C/p>\u003C/li>\u003Cli>\u003Cp>Build AI agents and AI-powered internal tools that compound sales team output — account research, call summarization, RFP and security questionnaire response, proposal generation, and Slack-accessible agents that surface account intel on demand\u003C/p>\u003C/li>\u003Cli>\u003Cp>Build and improve the fit scoring pipeline that evaluates every account against our ICP and writes results to Postgres and Salesforce, including signal design, batching, retry logic, and continuous improvement of the underlying models\u003C/p>\u003C/li>\u003Cli>\u003Cp>Develop data architecture using Postgres, Fivetran pipelines, and reverse ETL.  Keep data jobs healthy and in sync with the tools that consume them; track downstream impact when schemas and apps change\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ship production code with PR review, observability, and proper error handling and debug production incidents (Salesforce platform failures, enrichment failures, LLM timeouts)\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>What you'll bring\u003C/h2>\u003Cul>\u003Cli>\u003Cp>3+ years in GTM Engineering, Revenue Operations, Sales Engineering, Growth Engineering, or a closely adjacent technical role at a high-growth B2B SaaS company\u003C/p>\u003C/li>\u003Cli>\u003Cp>Python and TypeScript skills: You write clean code, understand async patterns, can design a database schema, and can debug a production incident from logs alone\u003C/p>\u003C/li>\u003Cli>\u003Cp>Hands-on experience inside a modern GTM stack (Salesforce, HubSpot, Outreach, Clay, enrichment providers): You understand how leads flow through a CRM and why data quality degrades over time\u003C/p>\u003C/li>\u003Cli>\u003Cp>Production experience with LLMs: Prompt design, eval loops, error handling, and the difference between a demo and a system you can trust at scale\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong working knowledge of SQL, schemas, and data flow across GTM and warehouse systems\u003C/p>\u003C/li>\u003Cli>\u003Cp>Systems thinking: You’ve built data pipelines and think about what happens at 10x volume, when an API goes down, or when the same account hits your queue five times in parallel\u003C/p>\u003C/li>\u003Cli>\u003Cp>Owner's mindset: You take accountability from code to deployment to adoption, define scope with minimal direction, and ship good solutions over perfect ones\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>Even better…\u003C/h2>\u003Cul>\u003Cli>\u003Cp>Built applications using LLMs, ideally with exposure to production-grade AI/ML systems\u003C/p>\u003C/li>\u003Cli>\u003Cp>Developed custom Salesforce solutions using apex classes, apex triggers, LWC, SLDS\u003C/p>\u003C/li>\u003Cli>\u003Cp>Integrated salesforce with other business systems using REST/SOAP APIs, Platform Events, and External Services\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>Our values\u003C/strong>\u003C/h2>\u003Cul>\u003Cli>\u003Cp>\u003Cstrong>Trust: \u003C/strong>We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Customer Obsession: \u003C/strong>We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Craftsmanship: \u003C/strong>We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Intensity: \u003C/strong>We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Family: \u003C/strong>We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>What we offer\u003C/strong>\u003C/h2>\u003Cp>We want our benefits to reflect our values and offer the following to full-time employees:\u003C/p>\u003Cul>\u003Cli>\u003Cp>Flexible (unlimited) paid time off\u003C/p>\u003C/li>\u003Cli>\u003Cp>Medical, dental, and vision benefits for you and your family\u003C/p>\u003C/li>\u003Cli>\u003Cp>Life insurance and disability benefits\u003C/p>\u003C/li>\u003Cli>\u003Cp>Retirement plan dependent on country of employment\u003C/p>\u003C/li>\u003Cli>\u003Cp>Parental leave\u003C/p>\u003C/li>\u003Cli>\u003Cp>Fertility and family building benefits through Carrot\u003C/p>\u003C/li>\u003Cli>\u003Cp>Lunch, as well as delicious snacks and coffee to keep you energized \u003C/p>\u003C/li>\u003Cli>\u003Cp>Discretionary benefit stipend giving people the ability to spend where it matters most\u003C/p>\u003C/li>\u003Cli>\u003Cp>Free alphorn lessons\u003C/p>\u003C/li>\u003C/ul>\u003Cp>These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.\u003C/p>\u003Ch2>\u003Cstrong>Be you, with us\u003C/strong>\u003C/h2>\u003Cp>We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.\u003C/p>","About us Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do Implement Go-to-Market software for our marketing, sales, and agent development teams Design and build the automated workflows, integrations, and AI-powered systems that turn signal into pipeline, across enrichment, scoring, routing, and outbound activation Own our enrichment infrastructure end-to-end: the pipelines that take a new signup, demo request, or event attendee list and return a fully enriched, scored, Salesforce-upserted record across Clay, ZoomInfo, Cognism, and LLM-powered sources Build AI agents and AI-powered internal tools that compound sales team output — account research, call summarization, RFP and security questionnaire response, proposal generation, and Slack-accessible agents that surface account intel on demand Build and improve the fit scoring pipeline that evaluates every account against our ICP and writes results to Postgres and Salesforce, including signal design, batching, retry logic, and continuous improvement of the underlying models Develop data architecture using Postgres, Fivetran pipelines, and reverse ETL. Keep data jobs healthy and in sync with the tools that consume them; track downstream impact when schemas and apps change Ship production code with PR review, observability, and proper error handling and debug production incidents (Salesforce platform failures, enrichment failures, LLM timeouts) What you'll bring 3+ years in GTM Engineering, Revenue Operations, Sales Engineering, Growth Engineering, or a closely adjacent technical role at a high-growth B2B SaaS company Python and TypeScript skills: You write clean code, understand async patterns, can design a database schema, and can debug a production incident from logs alone Hands-on experience inside a modern GTM stack (Salesforce, HubSpot, Outreach, Clay, enrichment providers): You understand how leads flow through a CRM and why data quality degrades over time Production experience with LLMs: Prompt design, eval loops, error handling, and the difference between a demo and a system you can trust at scale Strong working knowledge of SQL, schemas, and data flow across GTM and warehouse systems Systems thinking: You’ve built data pipelines and think about what happens at 10x volume, when an API goes down, or when the same account hits your queue five times in parallel Owner's mindset: You take accountability from code to deployment to adoption, define scope with minimal direction, and ship good solutions over perfect ones Even better… Built applications using LLMs, ideally with exposure to production-grade AI/ML systems Developed custom Salesforce solutions using apex classes, apex triggers, LWC, SLDS Integrated salesforce with other business systems using REST/SOAP APIs, Platform Events, and External Services Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full-time employees: Flexible (unlimited) paid time off Medical, dental, and vision benefits for you and your family Life insurance and disability benefits Retirement plan dependent on country of employment Parental leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary benefit stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.",1788848773000,"2026-01-29T19:00:05.861+00:00","USD",{"jsonldValid":16,"jsonld":26},{"id":64,"applyToken":65,"slug":66,"title":67,"companyname":9,"companylogo":10,"companyIndustry":11,"city":51,"country":52,"applicantCountries":68,"applicantStates":69,"remote":16,"employmentType":70,"department":19,"content_html":40,"content_text":41,"years":22,"createdAt":59,"updatedAtISO":43,"postedAtISO":71,"validThroughISO":26,"active":27,"hasSalary":16,"salaryMin":22,"salaryMax":22,"currency":61,"isPaid":16,"schema":72},"e5f5ddc8a3aec4b1d859dd44f9df41b0e4bc00885566dd9ae9ef15c015a0c00e","dfbd44a2b1152a829c04557826d6a7b2e8c72d2a8b77dec93587ff55fcb0caaf","gtm-operations-agent-development-at-sierra-e41553669e","GTM Operations, Agent Development",[],[],[18],"2026-07-21T04:06:36.950+00:00",{"jsonldValid":16,"jsonld":26},{"id":74,"applyToken":75,"slug":76,"title":8,"companyname":9,"companylogo":10,"companyIndustry":11,"city":51,"country":52,"applicantCountries":77,"applicantStates":78,"remote":16,"employmentType":79,"department":19,"content_html":80,"content_text":81,"years":22,"createdAt":59,"updatedAtISO":82,"postedAtISO":83,"validThroughISO":26,"active":27,"hasSalary":16,"salaryMin":22,"salaryMax":22,"currency":61,"isPaid":16,"schema":84},"9fb671b1a1230b3e8331d37b754e011d0e54ddf62b1faca12eabe34f3020f093","36ab39b8453cd92cc9d73aa825472bd7141186703719790275d3474f86620903","pricing-strategy-and-operations-at-sierra-a5c86398fd",[],[],[18],"\u003Ch2>\u003Cstrong>About us\u003C/strong>\u003C/h2>\u003Cp>Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.\u003C/p>\u003Cp>We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.\u003C/p>\u003Cp>Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.\u003C/p>\u003Ch2>\u003Cstrong>What You'll Do\u003C/strong>\u003C/h2>\u003Cp>Sierra’s outcomes-based pricing model is central to how we partner with customers. In this role, you will work with senior leaders across Sales, Operations, Product, Finance, and Legal. You will help negotiate complex partnerships with Fortune 500 companies, build business cases that demonstrate Sierra’s value, and shape pricing strategies for AI agents that drive revenue, improve retention, and transform core business processes.\u003C/p>\u003Cul>\u003Cli>\u003Cp>Lead pricing strategy for major enterprise opportunities, from early customer discussions through negotiation and close\u003C/p>\u003C/li>\u003Cli>\u003Cp>Develop commercial models and ROI analyses that connect Sierra’s performance to measurable customer value\u003C/p>\u003C/li>\u003Cli>\u003Cp>Bring clear analysis and sound judgment to high-stakes customer negotiations\u003C/p>\u003C/li>\u003Cli>\u003Cp>Partner across the company to turn new product capabilities into scalable commercial offerings\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>What You'll Bring:\u003C/strong>\u003C/h2>\u003Cul>\u003Cli>\u003Cp>4+ years of experience in consulting, banking, strategy, or business operations. Startup experience in a similar GTM operations role, specifically SaaS pricing, sales, marketing, and operations strongly preferred.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience negotiating complex customer partnerships and familiarity with navigating sales cycles\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong financial modeling skills and the ability to turn analysis into a clear executive recommendation\u003C/p>\u003C/li>\u003Cli>\u003Cp>Excellent commercial judgment, including the ability to make thoughtful decisions with incomplete information\u003C/p>\u003C/li>\u003Cli>\u003Cp>Clear written and verbal communication with senior leaders\u003C/p>\u003C/li>\u003Cli>\u003Cp>Degree in Business Administration, Finance, or related field, or equivalent professional experience\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>Even better...\u003C/strong>\u003C/h2>\u003Cul>\u003Cli>\u003Cp>Experience in partnerships, business development, and value engineering roles\u003C/p>\u003C/li>\u003Cli>\u003Cp>Familiarity with AI or conversational AI technologies\u003C/p>\u003C/li>\u003Cli>\u003Cp>Previous 0-1 startup or fast-paced high-growth environment experience\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>Our values\u003C/strong>\u003C/h2>\u003Cul>\u003Cli>\u003Cp>\u003Cstrong>Trust: \u003C/strong>We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Customer Obsession: \u003C/strong>We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Craftsmanship: \u003C/strong>We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Intensity: \u003C/strong>We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Family: \u003C/strong>We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>What we offer\u003C/strong>\u003C/h2>\u003Cp>We want our benefits to reflect our values and offer the following to full-time employees:\u003C/p>\u003Cul>\u003Cli>\u003Cp>Flexible (unlimited) paid time off\u003C/p>\u003C/li>\u003Cli>\u003Cp>Medical, dental, and vision benefits for you and your family\u003C/p>\u003C/li>\u003Cli>\u003Cp>Life insurance and disability benefits\u003C/p>\u003C/li>\u003Cli>\u003Cp>Retirement plan dependent on country of employment\u003C/p>\u003C/li>\u003Cli>\u003Cp>Parental leave\u003C/p>\u003C/li>\u003Cli>\u003Cp>Fertility and family building benefits through Carrot\u003C/p>\u003C/li>\u003Cli>\u003Cp>Lunch, as well as delicious snacks and coffee to keep you energized \u003C/p>\u003C/li>\u003Cli>\u003Cp>Discretionary benefit stipend giving people the ability to spend where it matters most\u003C/p>\u003C/li>\u003Cli>\u003Cp>Free alphorn lessons\u003C/p>\u003C/li>\u003C/ul>\u003Cp>These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.\u003C/p>\u003Ch2>\u003Cstrong>Be you, with us\u003C/strong>\u003C/h2>\u003Cp>We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.\u003C/p>","About us Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What You'll Do Sierra’s outcomes-based pricing model is central to how we partner with customers. In this role, you will work with senior leaders across Sales, Operations, Product, Finance, and Legal. You will help negotiate complex partnerships with Fortune 500 companies, build business cases that demonstrate Sierra’s value, and shape pricing strategies for AI agents that drive revenue, improve retention, and transform core business processes. Lead pricing strategy for major enterprise opportunities, from early customer discussions through negotiation and close Develop commercial models and ROI analyses that connect Sierra’s performance to measurable customer value Bring clear analysis and sound judgment to high-stakes customer negotiations Partner across the company to turn new product capabilities into scalable commercial offerings What You'll Bring: 4+ years of experience in consulting, banking, strategy, or business operations. Startup experience in a similar GTM operations role, specifically SaaS pricing, sales, marketing, and operations strongly preferred. Experience negotiating complex customer partnerships and familiarity with navigating sales cycles Strong financial modeling skills and the ability to turn analysis into a clear executive recommendation Excellent commercial judgment, including the ability to make thoughtful decisions with incomplete information Clear written and verbal communication with senior leaders Degree in Business Administration, Finance, or related field, or equivalent professional experience Even better... Experience in partnerships, business development, and value engineering roles Familiarity with AI or conversational AI technologies Previous 0-1 startup or fast-paced high-growth environment experience Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full-time employees: Flexible (unlimited) paid time off Medical, dental, and vision benefits for you and your family Life insurance and disability benefits Retirement plan dependent on country of employment Parental leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary benefit stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.","2026-10-16 01:47:41","2026-08-05T15:26:41.218+00:00",{"jsonldValid":16,"jsonld":26},{"id":86,"applyToken":87,"slug":88,"title":89,"companyname":9,"companylogo":10,"companyIndustry":11,"city":51,"country":52,"applicantCountries":90,"applicantStates":91,"remote":16,"employmentType":92,"department":93,"content_html":94,"content_text":95,"years":22,"createdAt":59,"updatedAtISO":96,"postedAtISO":97,"validThroughISO":26,"active":27,"hasSalary":16,"salaryMin":22,"salaryMax":22,"currency":61,"isPaid":16,"schema":98},"14858a4433abc7a85076235f1f200bb28f54d2b0baf555cb6a637dcedca4f8d5","d78155c0bb6fa49fd9f62c3d75895046d3cefedaddd34e5148ee7a367284bf86","product-marketing-manager-at-sierra-d52ec7af9b","Product Marketing Manager",[],[],[18],"Product","\u003Ch2>\u003Cstrong>About us\u003C/strong>\u003C/h2>\u003Cp>Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.\u003C/p>\u003Cp>We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.\u003C/p>\u003Cp>Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.\u003C/p>\u003Ch2>\u003Cstrong>About the Role\u003C/strong>\u003C/h2>\u003Cp>Sierra is growing fast, and product marketing sits at the center of how we go to market. You'll make sure customers and prospects understand what we build, why it matters to their industry and role, and why Sierra is the right choice. You'll own positioning, messaging, launches, sales enablement, and content, working closely with product, sales, agent development and the rest of marketing.\u003Cbr>\u003C/p>\u003Ch2>\u003Cstrong>What You'll Do\u003C/strong>\u003C/h2>\u003Cul>\u003Cli>\u003Cp>\u003Cstrong>Shape how we tell our story. \u003C/strong>You’re a passionate product marketer, energized by messaging and positioning and skilled at building a message for a feature, product, industry or buyer. One day you may update web copy, the next you build an event session, craft a sales narrative, write a launch blog post, or create content for a campaign.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Lead product launches. \u003C/strong>When a product or new feature ships, you lead how we go to market - the messaging, the assets, and the sales enablement. Sometimes this means translating to industries or buyers.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Arm our sales team. \u003C/strong>You build and maintain the playbooks and assets our GTM teams use to sell including slide decks, landing pages, demos and more.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Build with AI-first.\u003C/strong> You’re AI fluent, and your first instinct is to self-serve and improve how you work. You’ll help build the automations, templates, and systems that keep our work consistent across industries and workstreams.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Go wide and deep. \u003C/strong>You flex across channels and activations, and you can go deep on one area, such as an industry vertical, a persona, or our web strategy. You’re comfortable with ambiguity and a fast pace, and you like to build.\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>What You'll Bring\u003C/strong>\u003C/h2>\u003Cul>\u003Cli>\u003Cp>4+ years of B2B or B2C product marketing experience.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Expertise in positioning and messaging, leading product or feature launches, and building sales-facing and customer-facing assets for different audiences and industries.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong operational instincts. You think in process, systems, and repeatable frameworks, and you’re comfortable building structure where none exists.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Fluency with tools like ChatGPT or Claude to work faster and automate where it makes sense.\u003C/p>\u003C/li>\u003Cli>\u003Cp>A passion for storytelling and experience building presentations in Google Slides.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Comfort being on a lean team that’s still being defined, and enthusiasm for shaping how it works.\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>Sample Projects\u003C/strong>\u003C/h2>\u003Cul>\u003Cli>\u003Cp>Take a new product from roadmap to launch: positioning, messaging, sales assets, enablement, and demo.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Go deep on an industry and understand how our product can help that segment, build messaging that resonates, and downstream assets.\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>Our values\u003C/strong>\u003C/h2>\u003Cul>\u003Cli>\u003Cp>\u003Cstrong>Trust: \u003C/strong>We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Customer Obsession: \u003C/strong>We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Craftsmanship: \u003C/strong>We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Intensity: \u003C/strong>We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.\u003C/p>\u003C/li>\u003Cli>\u003Cp>\u003Cstrong>Family: \u003C/strong>We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cstrong>What we offer\u003C/strong>\u003C/h2>\u003Cp>We want our benefits to reflect our values and offer the following to full-time employees:\u003C/p>\u003Cul>\u003Cli>\u003Cp>Flexible (unlimited) paid time off\u003C/p>\u003C/li>\u003Cli>\u003Cp>Medical, dental, and vision benefits for you and your family\u003C/p>\u003C/li>\u003Cli>\u003Cp>Life insurance and disability benefits\u003C/p>\u003C/li>\u003Cli>\u003Cp>Retirement plan dependent on country of employment\u003C/p>\u003C/li>\u003Cli>\u003Cp>Parental leave\u003C/p>\u003C/li>\u003Cli>\u003Cp>Fertility and family building benefits through Carrot\u003C/p>\u003C/li>\u003Cli>\u003Cp>Lunch, as well as delicious snacks and coffee to keep you energized \u003C/p>\u003C/li>\u003Cli>\u003Cp>Discretionary benefit stipend giving people the ability to spend where it matters most\u003C/p>\u003C/li>\u003Cli>\u003Cp>Free alphorn lessons\u003C/p>\u003C/li>\u003C/ul>\u003Cp>These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.\u003C/p>\u003Ch2>\u003Cstrong>Be you, with us\u003C/strong>\u003C/h2>\u003Cp>We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.\u003C/p>","About us Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. About the Role Sierra is growing fast, and product marketing sits at the center of how we go to market. You'll make sure customers and prospects understand what we build, why it matters to their industry and role, and why Sierra is the right choice. You'll own positioning, messaging, launches, sales enablement, and content, working closely with product, sales, agent development and the rest of marketing. What You'll Do Shape how we tell our story. You’re a passionate product marketer, energized by messaging and positioning and skilled at building a message for a feature, product, industry or buyer. One day you may update web copy, the next you build an event session, craft a sales narrative, write a launch blog post, or create content for a campaign. Lead product launches. When a product or new feature ships, you lead how we go to market - the messaging, the assets, and the sales enablement. Sometimes this means translating to industries or buyers. Arm our sales team. You build and maintain the playbooks and assets our GTM teams use to sell including slide decks, landing pages, demos and more. Build with AI-first. You’re AI fluent, and your first instinct is to self-serve and improve how you work. You’ll help build the automations, templates, and systems that keep our work consistent across industries and workstreams. Go wide and deep. You flex across channels and activations, and you can go deep on one area, such as an industry vertical, a persona, or our web strategy. You’re comfortable with ambiguity and a fast pace, and you like to build. What You'll Bring 4+ years of B2B or B2C product marketing experience. Expertise in positioning and messaging, leading product or feature launches, and building sales-facing and customer-facing assets for different audiences and industries. Strong operational instincts. You think in process, systems, and repeatable frameworks, and you’re comfortable building structure where none exists. Fluency with tools like ChatGPT or Claude to work faster and automate where it makes sense. A passion for storytelling and experience building presentations in Google Slides. Comfort being on a lean team that’s still being defined, and enthusiasm for shaping how it works. Sample Projects Take a new product from roadmap to launch: positioning, messaging, sales assets, enablement, and demo. Go deep on an industry and understand how our product can help that segment, build messaging that resonates, and downstream assets. Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full-time employees: Flexible (unlimited) paid time off Medical, dental, and vision benefits for you and your family Life insurance and disability benefits Retirement plan dependent on country of employment Parental leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary benefit stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.","2026-10-16 01:47:44","2026-08-05T04:35:50.773+00:00",{"jsonldValid":16,"jsonld":26},{"id":100,"applyToken":101,"slug":102,"title":89,"companyname":103,"companylogo":104,"companyTagline":105,"companyIndustry":11,"city":106,"country":52,"applicantCountries":107,"applicantStates":108,"remote":27,"employmentType":109,"department":93,"content_html":110,"content_text":111,"years":22,"createdAt":112,"updatedAtISO":113,"postedAtISO":114,"validThroughISO":26,"active":27,"hasSalary":27,"salaryMin":115,"salaryMax":116,"currency":61,"isPaid":16,"schema":117},"6da3009e2dde36a07095bbb9fd4cef5a0a896c9ad99c12b53b5f95faec1c788b","595cf6476443f36bbc2b005f7f9478cda39bc8ed505705e0f6b146164def19f5","product-marketing-manager-at-zendesk-5fed9dc6a7","Zendesk","https://cdn.jobboardwise.com/logo/zdsk.co","Experience the power of exceptional service with Zendesk AI.","US - Florida - Fully Flexible",[],[],[18],"\u003Ch2>Job Description\u003C/h2>\u003Cp>Product Marketing Manager - Solutions\u003C/p>\u003Cbr>\u003Ch3>\u003Cb>What you'll be doing\u003C/b>\u003C/h3>\u003Cbr>\u003Cul>\u003Cli>Lead the strategy, development, and execution of comprehensive go-to-market (GTM) launches for multi-product solutions and select industries.\u003C/li>\u003Cli>Craft compelling solution-level positioning, messaging frameworks, and narrative arcs tailored to target personas and decision-makers.\u003C/li>\u003Cli>Create high-impact marketing collateral, including solution briefs, whitepapers, ROI calculators, pitch decks, and customer case studies.\u003C/li>\u003Cli>Partner closely with Product Management, Product Marketing, and Sales to translate cross-product capabilities into business-value solutions.\u003C/li>\u003Cli>Develop and deliver robust sales enablement programs, training modules, and tools that equip global sales teams to effectively articulate solution value.\u003C/li>\u003Cli>Conduct competitive research and buyer intelligence analysis to effectively position solutions against market offerings.\u003C/li>\u003Cli>Measure, analyze, and optimize GTM campaign performance to drive cross-sell, up-sell, and new business pipeline growth.\u003C/li>\u003C/ul>\u003Cbr>\u003Ch3>\u003Cb>What you bring to the role\u003C/b>\u003C/h3>\u003Cbr>\u003Cul>\u003Cli>10+ years of progressive B2B SaaS product marketing experience.\u003C/li>\u003Cli>Proven experience in utilizing advanced AI tools to perform daily work and key projects. \u003C/li>\u003Cli>Proven background in solutions marketing, packaging integrated multi-product suites, or messaging complex ecosystem solutions.\u003C/li>\u003Cli>Exceptional storytelling abilities with a track record of translating complex technical concepts into clear, value-driven business narratives.\u003C/li>\u003Cli>Strong cross-functional leadership capabilities, with proven success aligning Product, Sales Enablement, and Field Marketing teams.\u003C/li>\u003Cli>Deep understanding of enterprise buying cycles, persona dynamics, and value-based selling methodologies.\u003C/li>\u003Cli>Data-driven mindset with experience defining and measuring marketing metrics that impact pipeline and revenue growth.\u003C/li>\u003C/ul>\u003Cbr>\u003Cb>Basic Qualifications:\u003C/b>\u003Cbr>\u003Cul>\u003Cli>10+ years of dedicated experience in B2B technology or SaaS product marketing.\u003C/li>\u003Cli>Direct experience developing and launching solution-centric or multi-product GTM strategies.\u003C/li>\u003Cli>Experience marketing solutions within Customer Experience (CX), CRM, or Enterprise Helpdesk ecosystems.\u003C/li>\u003C/ul>\u003Cbr>\u003Ch3>\u003Cb>Where We Work:\u003C/b>\u003C/h3>\u003Cbr>\u003Cp>Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.\u003C/p>\u003Cbr>\u003Cp>The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.\u003C/p>\u003Cbr>\u003Cp>Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click \u003C/p>\u003Cp>here.\u003C/p>\u003Cbr>\u003Cp>Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.\u003C/p>The US annualized base salary range for this position is $127,000.00-$191,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.\u003Cp>\u003Cb>The intelligent heart of customer experience\u003C/b>\u003C/p>\u003Cp>Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.\u003C/p>\u003Cp>Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.\u003C/p>\u003Cp>As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.\u003C/p>\u003Cp>Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. \u003C/p>\u003Cp>Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.\u003C/p>","Job Description Product Marketing Manager - Solutions What you'll be doing Lead the strategy, development, and execution of comprehensive go-to-market (GTM) launches for multi-product solutions and select industries. Craft compelling solution-level positioning, messaging frameworks, and narrative arcs tailored to target personas and decision-makers. Create high-impact marketing collateral, including solution briefs, whitepapers, ROI calculators, pitch decks, and customer case studies. Partner closely with Product Management, Product Marketing, and Sales to translate cross-product capabilities into business-value solutions. Develop and deliver robust sales enablement programs, training modules, and tools that equip global sales teams to effectively articulate solution value. Conduct competitive research and buyer intelligence analysis to effectively position solutions against market offerings. Measure, analyze, and optimize GTM campaign performance to drive cross-sell, up-sell, and new business pipeline growth. What you bring to the role 10+ years of progressive B2B SaaS product marketing experience. Proven experience in utilizing advanced AI tools to perform daily work and key projects. Proven background in solutions marketing, packaging integrated multi-product suites, or messaging complex ecosystem solutions. Exceptional storytelling abilities with a track record of translating complex technical concepts into clear, value-driven business narratives. Strong cross-functional leadership capabilities, with proven success aligning Product, Sales Enablement, and Field Marketing teams. Deep understanding of enterprise buying cycles, persona dynamics, and value-based selling methodologies. Data-driven mindset with experience defining and measuring marketing metrics that impact pipeline and revenue growth. Basic Qualifications: 10+ years of dedicated experience in B2B technology or SaaS product marketing. Direct experience developing and launching solution-centric or multi-product GTM strategies. Experience marketing solutions within Customer Experience (CX), CRM, or Enterprise Helpdesk ecosystems. Where We Work: Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. The US annualized base salary range for this position is $127,000.00-$191,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.",1792257420000,"2026-10-17 19:19:11","Posted Yesterday",127000,191000,{"jsonldValid":16,"jsonld":26},1792316471546]